Thank you for visiting Coutts & Co Limited ("Coutts"). Your privacy is important to us. To better protect it, we are providing this statement to explain our data collection practices and the choices you can make about the way your data is collected and used by Coutts.
The Data We Collect
Through the Coutts publications, website and other media, you can order publications or subscribe to one of our services. You are able to visit much of this website without providing any personal data. Sometimes, however, we do need your personal data to provide you with the publications and services that you request. The types of personal data that may be collected at these pages and elsewhere include, but are not limited to: name, address, e-mail address, telephone number, fax number, and information about your interests in and use of various publications and services.
We may also collect certain non-personal data when you visit many of our web pages such as the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.
How We Use the Data
We may use the data you provide about yourself to fulfil your requests for our publications and services and to respond to your enquiries.
We sometimes use the non-personal data that we collect to improve the design and content of our publications and website. We may also use the data to analyse site usage, as well as to offer you publications or services.
We will disclose data we maintain when required to do so by law, for example, in response to a court order or a subpoena.
Coutts' agents and contractors who have access to personal data are required to protect this data in the same manner as this Privacy Statement and may not use this data for any purpose other than to carry out the services they are performing for Coutts
We may transfer your non-personal data to other Coutts offices and/or Group companies for internal management and administrative purposes. Your personal data may also be transferred to other Coutts offices and/or Group companies where necessary for the performance of your requests and/or conclusion of our contractual obligations with you. As a result, your personal data may, in some cases, be seen in more than one country or in countries where data protection legislation is less stringent than in Switzerland.
Although we take appropriate measures to safeguard against unauthorized disclosure of data, we can assure you that the personal data that we collect will never be disclosed in a manner that is inconsistent with this Privacy Statement.
Collection of Data by Third Parties
Our site contains links to other sites whose data practices may be different from ours. You should consult the other sites' privacy statements as we have no control over data that is submitted to, or collected by these third parties.
Cookies
Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:
We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.
We use four types of cookie:
Session cookies – these are temporary and are deleted as soon as you close your browser.
Persistent cookies – these are stored on your computer until they expire or you remove them.
Persistent cookies store your personal preferences such as your login preferences for our online services, such as Coutts Online Banking, making subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.
Social cookies - These are cookies which are set by third-party social media site add-ons which allow you to share website content.
Third party cookies - We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand.
We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.
We do not use any of the following cookies:
Accepting or rejecting cookies
You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.
To accept or refuse cookies on your internet browser, please refer to it’s guide:
Please note that some parts of our website may not function properly if you reject cookies.
Further information about cookies
The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.
For details of how we process your personal information, please refer to your product terms and conditions.
Our Commitment to Security
Strict security procedures are followed in the storage and disclosure of your personal data. When you provide personal data to us on our website we support State-of-the-art encryption technology, called Secure Sockets or SSL to achieve this. We use the same technology when sending personal data back to your browser.
Please note, however, that data that is transported over an open network, such as the internet or e-mail, may be accessible to anyone. Coutts cannot guarantee the confidentiality of any communication or material transmitted via such open networks. You should remain mindful of the fact that personal data disclosed via an open network is potentially accessible to others and, consequently, can be collected and used by others without your consent. In particular, while individual data packets can be encrypted, the names of the sender and recipient are not. A third party may therefore be able to trace an account relationship or subsequently one that is created. Also, even if both the sender and the recipient are located in the same country, data may be transmitted via such networks to other countries regularly and without controls, including to countries that do not afford the same level of data protection as your country of domicile.
Additionally, your data may be lost in transmission or may be accessed by unauthorized parties. We cannot accept any liability for direct or indirect losses as regards the security of your data, whether personal or otherwise, during its transfer via the internet. Please use other means of communication if you think this is necessary or prudent for security reasons.
Changes to This Statement
This Statement may be changed by Coutts. The revised Statement will be posted on this page so that you are aware of the information we collect, how we use it and under what circumstances we may disclose it.
How to contact us
If you have any questions or concerns about the Coutts Privacy Statement or its implementation, please *contact us* or write to us at the following address:
Coutts & Co Limited
P.O. Box
8022 Zurich
Switzerland